1. Reveal at the beginning that the claim is being granted.
2. Explain the
3. Close courteously and positively.
Re: SMG - 75 Household Electric Appliances
Immediately after we received your letter we dispatched two cases of the
correct SMG - 75 Household Electric Appliances by S. S. Shunfeng which left for
your city on March 20. They are expected to reach your center warehouse by the
end of April.
Every individual product or service of our company is fully guaranteed, and
we are glad to make this adjustment for you. Thank you for writing us so
The mistake occurred as a result of staff shortage during an unusually busy
season. Through an oversight the wrong goods were sent. We wish to express our
concern for the inconvenience caused to your clients.
The SMG - 75 Household Electric Appliances you will receive are new on the
market. Their arrival will make performance a pleasure for your customers.
Enclosed is the latest catalog of other electric goods. Each of our products
carries an absolute five-year warranty. If you feel interested in anything,
please let us know. You will earn a special discount of two percent, provided
that we receive your order by May 15.
As to the goods you originally received, please send them back to our address
by the first available ship, freight forward.
Thank you again for your cooperation.
（例文来源：《国际商务写作教程》，对外经济贸易大学出版社 英语点津 Annabel 编辑）