特别理赔信写作范例(一) [ 2006-08-18 11:04 ]
有些商家是秉承“售出概不退换”的原则的。如果偏偏在这样的商家买的东西出了问题,该怎样去争取理赔呢?我们看看下面这位客户是怎样争取让商家给他换有毛病的丝巾的吧。
Dear Manager
While working in China for the past three years, I had always purchased gifts
from the Friendship Gallery for my Canadian friends. The quality and value had
always been more than I could reasonably expect, and I have often recommended
you store to others.
Last autumn, I was back in Canada, but I did not forget to mail-order some
charismas gifts from your usual annual Fall Sales. After examining the gifts
supplied to my order of November 2, I found that there was a distinct hole in
the middle of one of the silk scarves. Although I remember that you apply a
no-return policy to this kind of merchandise, I sent this silk scarf in a
separate mailing yesterday so that you may see the damage for yourself. When you
receive it I am sure that you will share my surprise and dismay.
I understand from my past experience with the Friendship Gallery that this is
an unusual situation. Will you kindly reconsider your no-return regulation with
one of your loyal customers and replace the above mentioned silk scarf by
mailing another one? I would be delighted to have it and present it to my friend
for Christmas.
Yours sincerely
在信的开头,客户先是赞扬了商家的产品,并表示自己是他们的忠实客户。这些话都有利于建立一个良好的对话情景。然后详细解释货品的损害,以求得到读者的同情和支持。最后,通过道义的力量力争得到商家的赔偿。
(改编自:《国际商务写作教程》,对外经济贸易大学出版社 英语点津 Annabel 编辑)
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