Welcome to Chapter 6.
You've almost completed the revising stage of the Writing
Process.
In the previous three chapters, you learned how to
make
l
your
documents complete
l
your
paragraphs cohesive
l
your
sentences clear and concise.
In this chapter, you'll finish the revising stage as you
learn how to make your sentences courteous (the last "C").
l
Plan
l
Organise
l
Draft
l
Revise
Objectives
By the end of this chapter, you'll be able
to
l
write
courteous sentences
l
revise
sentences to make them courteous.
You'll also continue to revise the letter you're writing
to Mr Perry.
Being Clear and Concise: A Quick Review
Do you remember how to make your writing more clear and
concise?
To review, look at the 6 example sentences below. They
are neither clear nor concise.
Match each sentence with one of the writing problems
below.
|
Please see me as soon as
possible.
The information was sent to you
yesterday.
If you contact one of our CSOs she can help you
apply for a PIL.
Please kindly come to our information
counter.
If we all cooperate together we will have greater
success in the coming future.
Please come to your nearest branch to discuss the
loan process with our manager and then you can apply for it and it should
be processed by the end of the
month. |
|
Unspecific information
Passive voice instead of active
Jargon
Old-fashioned expression
Unnecessary words
More than 1 idea in each
sentence |
Being Courteous: How To Do It
Whenever you write a memo, letter, fax or e-mail, you
need to remember that all your readers (including your colleagues) are your
"customers".
To provide excellent customer service, you need to be
courteous.
To write courteously, remember the 4 "Ps".
l
be Polite
l
be Positive
l
be Personal
l
be
Professional.
下一次，我们将继续讲述4"Ps"。
（来源：中国物流论坛 实习生江巍 英语点津 Annabel 编辑）
我要学习更多商务英语
