(M = May, C1= Customer1)
M: Hello, can I help you?
C1: Er, yes, I took a brochure yesterday and now I'd like to book a holiday
M: OK, which holiday are you interested in?
C1: Em, this one here, on page 34.
M: Ooh, yes, that one's on special offer. You get a 10 percent discount, is
that the one?
C1: Yes, that's the one.
M: Good. Could you please fill in this booking form. We need your full
address and a deposit of 20 percent. You can pay by cash or credit card or
C1: I'll need a receipt.
M: Yes, of course. And within a week you should receive confirmation of your
booking. We then need to receive the balance at least ten days before the
C1: Thank you very much.
M: OK, if you'd like to fill in this form...
（来源：BBC 实习生江巍 英语点津 Annabel 编辑）