People who have
purchased the nine types of SK-II cosmetics found to be unsafe by China's
quality watchdog are now able to claim a refund.
However, customers in Beijing have complained of difficulties in
getting their money back.
Meanwhile the company has said they are puzzled by the news their
products are unsafe, and are currently working with authorities to verify
The General Administration of Quality Supervision, Inspection and
Quarantine, announced on Thursday that they had detected harmful
ingredients in SK-II cosmetics produced by Procter and Gamble (Japan) in
South China's Guangdong Province.
According to the administration, nine types of SK-II cosmetics had been
found to contain chromium or
neodymium, which experts say
could cause problems such as eczema and irritation of the eyes.
Customers said that they had to provide proof of purchase, and were not
entitled to a refund if they had used more than two thirds of the product.
A female customer surnamed Hao at the Beijing Modern Plaza was denied a
refund as she had used too much.
"It's absurd," she said. "The more I have used, the more I have been
Zhang Qunxiang, a spokesperson with Procter and Gamble Company in
Guangzhou, told China Daily that his company "was quite puzzled by the
sudden news. We don't understand why such a problem happened."
"The batch of products found by the watchdog to be unsafe has been
stopped at customs and won't enter the Chinese market. The company is
working with authorities to get to the bottom of this puzzle as soon as
possible," he added.