（八）努力建设人民满意的服务型政府

8. Working hard to build a service-oriented government that the people are satisfied with

一年来，政府自身改革和建设取得新进展。为应对各种困难，我们特别注意发扬民主、倾听基层群众意见，重视维护群众利益。广大公务员兢兢业业、勤勉尽责，为保增长、保民生、保稳定作出了积极贡献。但是政府工作与人民的期望还有较大差距。职能转变不到位，对微观经济干预过多，社会管理和公共服务比较薄弱；一些工作人员依法行政意识不强；一些领导干部脱离群众、脱离实际，形式主义、官僚主义严重；一些领域腐败现象易发多发。我们要以转变职能为核心，深化行政管理体制改革，大力推进服务型政府建设，努力为各类市场主体创造公平的发展环境，为人民群众提供良好的公共服务，维护社会公平正义。

Over the past year, new progress was made in government self-reform and self-development. To deal with difficulties of all kinds, we paid particular attention to promoting democracy, listening to the opinions of the masses, and protecting their interests. Our civil servants are devoted, diligent and responsible, and they made positive contributions to sustaining economic growth and ensuring people's wellbeing and maintaining stability. Nevertheless, the government's work still fell considerably short of public expectations. The transformation of government functions is incomplete; there is too much government interference in the micro-economy, and public administration and services are relatively weak. Some government employees give too little consideration to carrying out their official duties in accordance with the law; some leading cadres are divorced from reality and the masses, and are excessively formalistic and bureaucratic; and some areas are prone to corruption. With the focus on transforming government functions, we will deepen reform of the administrative system, work hard to make the government devoted to service, strive to create a fair development environment for all types of market entities, deliver quality public services to the masses, and uphold social fairness and justice.

我们要全面正确履行政府职能，更加重视公共服务和社会管理。加快健全覆盖全民的公共服务体系，全面增强基本公共服务能力。健全重大自然灾害、突发公共安全事件应急处理机制。加强防灾减灾能力建设。加强食品药品质量监管，做好安全生产工作，遏制重特大事故发生。

We will fully and properly perform government functions and attach greater importance to public services and administration. We will quickly improve the public service system with full coverage for all, and comprehensively improve our ability to provide basic public services. We will improve the mechanisms for responding to major natural disasters and emergencies that threaten public safety. We will improve our ability to prevent and mitigate natural disasters. We will strengthen the oversight and supervision of food and drug quality. We will ensure workplace safety and reduce the occurrence of major accidents.

要适应新形势，推进社会管理体制改革和创新，合理调节社会利益关系。认真解决企业改制、征地拆迁、环境保护、劳动争议、涉法涉诉等领域损害群众利益的突出问题，保障人民群众的合法权益。加强和改进信访工作。改善流动人口管理和服务。加强社会治安综合治理，着力解决突出治安问题，防范和依法严厉打击各类违法犯罪活动，维护国家安全和社会稳定。

We need to adapt to new circumstances, promote reform and innovation in the public administration system, and properly adjust the relationships between different interests. We will earnestly deal with serious infringements on the interests of the people related to conversion of enterprises to a stockholding system, land expropriation, housing demolition and resident relocation, environmental protection, labor disputes, and legal and litigation issues in order to safeguard the people's lawful rights and interests. We will improve the handling of public complaints lodged via letters or visits. We will improve supervision of and services for the floating population. We will strengthen all facets of public security, focus on resolving serious public security issues, and guard against and severely crack down on crimes of all sorts in accordance with the law in order to safeguard national security and social stability.

要努力提高执行力和公信力。坚持决策的科学化、民主化，使各项政策更加符合实际、经得起检验。加强对政策执行情况的检查监督，做到令行禁止。强化行政问责，对失职渎职、不作为和乱作为的，要严肃追究责任。各地区、各部门对中央的决策部署要执行有力，绝不允许各自为政。各级行政机关及其公务员要自觉遵守宪法和法律，严格依法行政。切实改进行政执法工作，努力做到规范执法、公正执法、文明执法。加快建立健全决策、执行、监督相互制约又相互协调的行政运行机制。

We will work hard to improve our executive ability and earn greater public trust. We will continue to make decision making more scientific and democratic, and ensure that all of our policies are more suitable to conditions and can stand the test of time. We will strengthen inspection and oversight of policy implementation and ensure that all orders are carried out and all prohibitions are observed. We will strengthen administrative accountability. All persons who are derelict in their duty, fail to do their jobs or do them irresponsibly will be held fully accountable. All localities and departments must implement the decisions and arrangements of the central leadership effectively, and they may never go their own way. Government agencies at all levels and their civil servants must conscientiously abide by the Constitution and laws and carry out their administrative duties in strict accordance with the law. We will effectively improve law enforcement in government administration and work to ensure that laws are enforced in a standard, fair and civil manner. We will accelerate the establishment of a sound operating mechanism for government administration, one that allows decision making, enforcement, and oversight departments to restrain and coordinate with each other.

要把反腐倡廉建设摆在重要位置，这直接关系政权的巩固。各级领导干部特别是高级干部要坚决执行中央关于报告个人经济和财产，包括收入、住房、投资，以及配偶子女从业等重大事项的规定，并自觉接受纪检部门的监督。要把查处违法违纪大案要案，作为反腐败的重要任务。充分发挥监察、审计部门的作用，加强对行政权力运行的监督。要建立健全惩治和预防腐败体系的各项制度，特别要健全公共资源配置、公共资产交易、公共产品生产等领域的管理制度，增强制度约束力。要坚持勤俭行政，反对铺张浪费，不断降低行政成本。严格控制楼堂馆所建设，禁止高档装修办公楼，加快公务接待、公车使用等制度改革，从严控制公费出国出境。切实精简会议和文件，特别要减少那些形式重于内容的会议、庆典和论坛。要深入推进政务公开，完善各类公开办事制度和行政复议制度，创造条件让人民批评政府、监督政府，同时充分发挥新闻舆论的监督作用，让权力在阳光下运行。

We will give high priority to fighting corruption and encouraging integrity. This has a direct bearing on the firmness of our grip on political power. Leading cadres at all levels, especially high-ranking ones, must resolutely implement the central leadership's regulations on reporting the main facts concerning their personal financial situations and property, including their incomes, housing and investments, as well as the jobs of their spouses and children, and willingly accept the oversight of departments for discipline inspection. We will make investigating and prosecuting major violations of the law and discipline an important task in the fight against corruption. We will get supervision and auditing departments to fully play their role in strengthening oversight of the exercise of administrative power. We will create a sound body of regulations to prevent and punish corruption, particularly administrative regulations concerning the allocation of public resources, trade in public assets, and the production of public goods, and we will also enhance their binding force. We will run the government diligently and frugally, oppose extravagance and waste, and constantly reduce administrative costs. We will strictly control the construction of office buildings for Party and government bodies, prohibit extravagant remodeling of their office buildings, accelerate the reform of regulations concerning official receptions and the use of official cars, and firmly restrict the use of public funds for traveling abroad. We will effectively reduce the number of meetings and documents, particularly meetings, celebrations, and forums that are long on form and short on content. We will promote transparency of administrative affairs, improve regulations for transparent governance and administrative review, create conditions for the people to criticize and oversee the government, let the news media fully play their oversight role, and exercise power openly.

我们所做的一切都是要让人民生活得更加幸福、更有尊严，让社会更加公正、更加和谐。

Everything we do we do to ensure that the people live a happier life with more dignity and to make our society fairer and more harmonious.