A special term referring to actions of citizens or institutions to give information, make comments or suggestions and lodge complaints to the special administrative department in charge of receiving them through various forms. Letters and visits from the grassroots were lauded by State leaders as having remarkable significance in enhancing ties between the government and the people. Individuals and institutions could write letters or pay visits to the relevant department when they have information about or want to complain about the performance of the administrative organization, enterprise or institutions supplying public services as well as about their staff members. Departments receiving letters and visits are required to process the information and complaints according to a State Council regulation first adopted in 1995 and revised in 2005.

相关阅读：

大部制 Super-Ministry System

保持党员先进性教育

"三讲" 教育 "Three Emphasis" Education

党务公开 Open Management of Party Affairs

（英语点津　许雅宁编辑）

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