Help! We need somebody 谁能帮个忙？

Is writing messages on your hand a good idea?

Episode 53: Language to use when taking a phone message at a busy time 在工作繁忙时请来电人留言的常用语:

The offices of Tip Top Trading have become chaotic since Denise left and just at a time when things are getting busy. How is everyone going to cope?

听力挑战

办公室里什么文具用光了？
答案就在压缩文字稿的末尾。

Glossary 词汇

This week's programme focuses on the language that you might use when answering the phone and taking a message.

Phrases from the programme:

We're a bit busy at the moment, could I take your name and number and we'll call you back. 我们眼下很忙，如果您留下您的名字和电话我们回头给您打回去。接着跟上一句。

When would be a convenient time to call you? 什么时间对您最方便？如果来电话的人想找某个人说话，那你就可以说。

Could I take a message please and I'll make sure he/she calls you back. 能留个口信吗，我确保让他/她给你回电。