库克回应苹果降速门：下次系统更新允许禁用iPhone降频

近期，“iPhone降频门”事件可谓闹得沸沸扬扬。在用户不知情的情况下，苹果主动降低旧款iPhone设备性能，虽然此举可以平衡手机的续航，但也大大损害了用户的体验。对于苹果该做法，很多用户并不买单，甚至美国、韩国等不少用户已经集体诉讼苹果，要求其给出解决办法。

据CNBC转载路透社19日报道称：

A South Korean consumer group has filed a criminal complaint against Apple CEO Tim Cook over slower iPhone devices, after probes in Europe into allegations the firm had deliberately shortened the life of its handsets.
在欧洲国家对苹果公司故意缩短手机寿命的指控展开调查后，韩国一消费者团体已经就“iPhone降频门”对该公司首席执行官蒂姆•库克提起刑事诉讼。

Italy's antitrust body said on Thursday it had opened a probe into allegations that Apple and Samsung Electronics used software updates to slow their mobile phones and push clients into buying new handsets.
意大利反垄断机构18日表示，已经对苹果公司和三星电子公司利用软件更新降低手机运行速度，并强迫用户购买新机的指控展开调查。

A French prosecutor has also launched a preliminary investigation into Apple's alleged deception and planned obsolescence of its products.
一名法国检察官也就苹果公司涉嫌欺骗及预谋报废其产品的指控进行了初步调查。

Following a public uproar, Tim Cook told ABC News Apple's next iOS update will be more transparent about the health of your phone battery. Users will also be able to decide whether to reduce your phone's performance to extend battery life.
“iPhone降频门”引发舆论一片哗然，蒂姆•库克对ABC新闻台表示，下一次iOS系统更新时，将公开更多有关用户手机电池健康状况的信息。用户还将有权决定是否降低手机性能来延长电池寿命。

"We're going to give people the visibility of the health of their battery so it's very, very transparent. This hasn't been done before," Cook said. "We will tell somebody 'We're slightly reducing your performance by some amount in order to not have an unexpected restart.' And if you don't want it, you can turn it off."
库克称：“我们将让用户看到他们的手机电池的健康状况，这是非常公开透明的，以前从没有这样做过。我们会明确告知用户‘适当降低手机运行速度是为了防止手机意外重启。’如果用户不想这样做，可以将这一功能关掉。”

库克表示，苹果开发人员将在2月初着手测试新系统。iOS 11下一次系统更新可能要等到3月份。

Although users will be able to opt out, Cook said Apple doesn't recommend users do so. The performance of lithium-ion batteries worsens over time and this can lead to phones turning off abruptly to protect their components.
尽管用户可以选择关闭降频功能，但库克称，他们并不建议用户这么做。因为随着时间的推移，锂电池的性能会下降，导致手机突然关闭以保护其他部件。

去年12月，苹果公司公开承认iPhone降频的存在，并向消费者致歉：

We've been hearing feedback from our customers about the way we handle performance for iPhones with older batteries and how we have communicated that process. We know that some of you feel Apple has let you down. We apologize.
我们听到了很多来自消费者的反馈，都是有关我们是如何处理电池老化的iPhone的性能表现的。我们知道有些人觉得苹果公司让你们失望了，对此我们表示抱歉。

iOS 10.2.1系统（发布于2017年1月）会针对老机型降频，型号包括iPhone 6/6 Plus、iPhone 6s/6s Plus和Phone SE；以及安装了iOS 11.2的iPhone 7 /7 Plus。

About a year ago in iOS 10.2.1, we delivered a software update that improves power management during peak workloads to avoid unexpected shutdowns on iPhone 6, iPhone 6 Plus, iPhone 6s, iPhone 6s Plus, and iPhone SE. With the update, iOS dynamically manages the maximum performance of some system components when needed to prevent a shutdown. While these changes may go unnoticed, in some cases users may experience longer launch times for apps and other reductions in performance.
在大约一年前的iOS 10.2.1系统中，我们推送了一个软件更新，以改善在负载达到高峰时的电源管理，避免iPhone 6、iPhone 6 Plus、iPhone 6s、iPhone 6s Plus以及iPhone SE的意外关机情况。这次更新后，iOS可以在需要避免关机的情况下，动态管理某些系统组件的最高运行性能。然而这些变化可能并没有告知用户，在一些情形下，用户可能会发现应用打开时间变长等性能下降现象。

Customer response to iOS 10.2.1 was positive, as it successfully reduced the occurrence of unexpected shutdowns. We recently extended the same support for iPhone 7 and iPhone 7 Plus in iOS 11.2.
消费者对于iOS 10.2.1的回应是正面的，因为这次系统更新成功降低了意外关机的发生频次。我们近期将同类更新扩展至搭载iOS 11.2的iPhone 7、iPhone 7 Plus。

为回应消费者的担忧，苹果承诺将采取以下措施：

Apple is reducing the price of an out-of-warranty iPhone battery replacement by $50 — from $79 to $29 — for anyone with an iPhone 6 or later whose battery needs to be replaced, starting in late January and available worldwide through December 2018.
苹果将降低超过保修期限的iPhone中的电池更换价格，从原来的79美元降至29美元。此项措施针对需要更换电池的iPhone 6及其后代iPhone设备用户，期限是2018年1月下旬至2018年12月。

Early in 2018, we will issue an iOS software update with new features that give users more visibility into the health of their iPhone’s battery, so they can see for themselves if its condition is affecting performance.
2018年早些时候，我们将推送iOS软件更新，更新特性包括让用户更多了解其iPhone设备电池的健康程度，以便用户自行查看电池状态是否影响设备性能。

Some tech analysts and users alleged Apple was slowing down phones as a way to encourage people to buy new phones.
一些技术分析师和用户称，苹果降低手机性能是为了促使用户购买新机。

"We deeply apologize for anybody that thinks we had some other kind of motivation," Cook told ABC. "Our motivation is always the user."
库克对ABC表示：“我们的动机始终是服务用户。我们对任何认为我们有其他动机的人深表歉意。”

英文来源：CNBC，CNN，商业内幕网
编译：董静
审校：yaning