海淘党双11必备购物英语

售后问题

海淘一族也不是顺风顺水的，遇到售后问题怎么办，以下这些表达可以帮助你和国外客服沟通。

账号登陆出现问题

►My account is (账号邮箱), and I can't log on with my password. Could you please help check my account and confirm my registration status？ Thanks.
我的账号是xxx，现在用我的密码无法登陆账号，能否帮我查看一下账号注册状态？谢谢。

催促网站发货

►My order number is (订单号), which was placed on (订单日期). I kindly request you accelerate the processing. Thanks.
我的订单号是XXX，某月某日下单，请快一点发货谢谢。

要求发货合箱

►My order number is (订单号), which was placed on (订单日期). I'm writing to ask if you could ship all things that I ordered in a single package, instead of separating them into several packages. Thank you.
我的订单号是XXX，某月某日下单。我想询问一下是否可以把我的订单都合在一起发货，不要分开发货，谢谢。

申请退货

►My order number is (订单号), which was placed on (订单日期). I'd like to return the item as the color is different from what I expected. Could you offer me free shipping label so that I can return it? Thanks.
我的订单号是XXX，某月某日下单。由于宝贝的颜色和我想的不一样，现在想退货。可否给我一个免费退货标签？谢谢。

追问快递号

►My order number is (订单号), which was placed on (订单日期). Is it possible that I have the tracking number of it? Thanks.
我的订单号是XXX，某月某日下单。可否告知快递追踪编号？谢谢。

要求退回差价

►My order number is (订单号). I have purchased the item from your website only to notice a few days later that its price has dropped about $8. Could you refund me the price difference to my original credit card, please? Thanks.
我的订单号是XXX。我从你们网站买了这件商品没几天就发现宝贝降了8刀。你能不能给我补回差价，把钱打到原信用卡账号上呢？谢谢。

追问砍单原因

►My order number is (订单号), which was placed on (订单日期). I found that you have cancelled it without notifying me. May I know the reason?
我的订单号是XXX，某月某日下单。我发现你们没有通知我，就把我的订单取消了，可否告知原因？

修改送货地址

►My order number is (订单号), which was placed on (订单日期). Is there any chance I could change my shipping address? The new address is XXX. Thanks.
我的订单号是XXX，某月某日下单。能否修改一下我的送货地址？我的新地址是XXX。谢谢。

▌售后相关词汇

online dispute 网上纠纷

negative comment/feedback 差评

rate this item 给宝贝评分

write a review 评价

buyers shows 买家秀

change or cancel an order 修改或取消订单

track a package/parcel 追踪包裹

returns and refunds 退货、退款

replace or exchange items 换货

return a gift 退还礼品

check return status 查看退货状态

print return label 打上退货标签

prepare package 准备包裹

掌握了以上英语，相信上各大海淘网站，从支付到个人信息填写，再到和客服反映问题都没有问题了！

记不住的就赶紧收藏或者分享吧，跟上时代步伐加入海淘大军，尽情买买买吧！

（来源：中国日报网双语新闻微信，实习生：郎雯洁，编辑：祝兴媛，左卓）